Get Closer to Your Customers

Social networking is the perfect tool for learning more about your customers. Yet new figures reveal that only 8% of small businesses are currently using it in this way. Here, managing director of Echo E-Business Management Deborah Collier offers her advice on how to use networking to gather useful information.
1. Create a Twitter account and ‘tweet’ [...]

Improve Business Relationship Online

Though the customers are concerned about a lot of factors of a product or service, including price, quality, service, etc., the most successful businesses are the ones that work hard to develop a strong relationship with their customers. Building and maintaining a good relationship with the clients in the field is the key of operating [...]

Building a Strong Customer Relationship

Customers are the most important asset of all kinds of business. So building and strengthening relationships means building and strengthening business and sales.
There are many reasons to build a strong relationship with your customers, but two of the reasons remain the key.
One major reason is that customers appreciate and value on good customer service. They [...]

10 Second Tips

1. Be prepared to adapt and try to understand who your customers and potential partners are.
2. Seek help wherever you can get it.
3. Make sure that staff are doing what they’re good at and enjoy their job.
4. Strike a balance between developing a high-value product and doing lower-value service work.
5. Develop some decision-making to other staff to free up time [...]