Co-Plan.Net:Business News » customer relationship

Get Closer to Your Customers

admin — Sun, 25 Apr 2010 10:31:50 +0000

Social networking is the perfect tool for learning more about your customers. Yet new figures reveal that only 8% of small businesses are currently using it in this way. Here, managing director of Echo E-Business Management Deborah Collier offers her advice on how to use networking to gather useful information.
1. Create a Twitter account and ‘tweet’ about potential issues your customers might face. Watch the number of new visitors that start following after each tweet. You will be able to see which subjects you should discuss more often, and potentially what products or services might be of interest.
2. Follow your customers on Twitter. From their comments, you will be able to learn what they are passionate about, what products they are most interested in, and, potentally, what issues they face.
3. Connect with customers on social and business networks such as Facebook or LinkedIn. Watch their postings, interact with them, ask them questions and get their opinions.
4. Implement social media and user-generated content features on your website to allow your customers to interact with your own contect and ideas. Social bookmarking will also inform you as to how these customers are interacting with your content, and whether it is valuable to them.
5. On applications such as LinkedIn and Facebook, see who else your clients or potential clients are connected to. This may give you an indication of potential competitors and also other useful relationships that they may have. If you have delivered a good service or a product to one of your clients, you can ask them to refer you to a specific person of interest in their network.

Improve Business Relationship Online

admin — Mon, 12 Apr 2010 13:59:41 +0000

Though the customers are concerned about a lot of factors of a product or service, including price, quality, service, etc., the most successful businesses are the ones that work hard to develop a strong relationship with their customers. Building and maintaining a good relationship with the clients in the field is the key of operating a successful business.
In the modern time, running an outstanding business website is among the top priority in relationship building campaign as professional website design help create positive first impression and build trust. As increasing amount of people are relying heavily on search engines in their work and lives, a business will be missing out if it limits its online presence. Though business website marketing lack the ability to build relationships with the customers face-to-face, it offers the customer 24/7 access to all kinds of information they need. This greatly help improve the reliability of a business.
Meanwhile, with the help of Internet, businesses are allowed to better target audience by social net-workings such as LinkedIn, Facebook, Twitter, etc. They can assert their presence online and reach more customers, business partners and employees more easily.
Are you planning to improve the business relationship via SEO? Are you looking to concrete your business decision on Internet marketing products? Are you searching for the leading service in the Internet marketing industry that offers assistance to consumers with their website SEO? Browse online now to learn more about the available SEO approaches from the leading websites, such as SEOP.com.

Building a Strong Customer Relationship

admin — Fri, 12 Jun 2009 07:33:24 +0000

Customers are the most important asset of all kinds of business. So building and strengthening relationships means building and strengthening business and sales.
There are many reasons to build a strong relationship with your customers, but two of the reasons remain the key.
One major reason is that customers appreciate and value on good customer service. They want to know for sure that if something ever happened with the product or service, they could rely on you. This is extremely important when your competitors are trying to take them away. Your customer will stick with you as long as you provide excellent customer service. There is no substitute for outstanding customer service. It is even more important than fees to most people.
Besides, development of customer relationships is crucial due to its referral process. Customers who are treated with respect and provided excellent customer service would love to refer their families and friends to you. The stronger the relationship, the more likely the customers will refer to a business.
There are some skills in building up sound customer relationship. The guideline is to treat your customer as human being. The last thing you want is to make your customer feel like a statistic.
First of all, the customers want to be appreciated. So you should take a few minutes to show them that you care about them.
Don’t just greet the customers as they walk in and say goodbye to them as they walk out. Building customer relationship is much more than that. You need to talk to them, strike a non-business conversation with them. Make small talks with them on anything, such as weather, sports, movies, animals, etc. Make them know you in person and feel treated as individual. The more they talk with you, the more you open the door to be opened to other outlets.
For the beginner, you could keep it simply. Just try your best to know your customers by name instead of just addressing them by name. Say things like: “How are you today?” Or: “How was your weekend?” Or “Is there something I can help you today?” Make the presence known and felt.
The effort should be made on a daily base.
Secondly, hold a cell phone rolodex containing a list of all your customers’ birthdays, anniversaries and other special occasions. Keep your eyes and ears open to customers when they talk about upcoming events in their lives.
Remember to send your customer a card appropriate date approaches. It will be greatly appreciated.

10 Second Tips

admin — Sun, 10 May 2009 20:48:22 +0000

1. Be prepared to adapt and try to understand who your customers and potential partners are.
2. Seek help wherever you can get it.
3. Make sure that staff are doing what they’re good at and enjoy their job.
4. Strike a balance between developing a high-value product and doing lower-value service work.
5. Develop some decision-making to other staff to free up time for strategic planning.
6. Do thorough market research and make sure you listen to feedback from customers and partners.